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26-11-2009, 04:02 PM
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#1 | ||
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Starter Motor
Join Date: Apr 2008
Posts: 14
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I owned a 07 focus zetec since new, it been tolled to the dealership twice within 18 months! First time the breaks failed when I was driving. (the dealer can't found out the problem and charged me $75 for inspection) This time, the gear box dead, the car stay in the dealer’s service department for 1 week and they told me they still don't know what’s wrong with the car, but they told me that it may not be covered by the warranty, because it may due to the way I ‘m driving it… I drive manual car for six years, and my previous car was a 10 years old Nissan and it never gave me any troubles.
Do I like ford cars? Yes. Will I buy another ford? Probably not. |
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26-11-2009, 09:12 PM
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#2 | ||
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Tezarity
Join Date: Aug 2008
Location: Sydney
Posts: 38
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Shouldn't that inspection fee be covered under warranty?
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27-11-2009, 10:09 AM
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#3 | |||
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Regular Member
Join Date: Sep 2009
Posts: 131
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Quote:
As for the transmission, get them to write you a letter outlining the issue they say disqualifies you from warranty, come back here and some of the mechanics here can explain it further and direct you to the Ombudsman.
__________________
1400 GTR Goes like it has a Kwaka up its butt |
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27-11-2009, 11:16 AM
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#4 | |||
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Starter Motor
Join Date: Apr 2008
Posts: 14
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Quote:
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27-11-2009, 12:14 PM
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#5 | |||
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Regular Member
Join Date: Sep 2009
Posts: 131
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Quote:
__________________
1400 GTR Goes like it has a Kwaka up its butt |
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27-11-2009, 05:28 PM
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#6 | |||
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Starter Motor
Join Date: Apr 2008
Posts: 14
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Quote:
The dealer just called me (After I called the Ford customer relationship centre) and told me that it was due to the malfunction of the clutch, they need to change the clutch and flyer wheel, luckily it covered under the warranty. I would say that Ford does care about their customers  , but some Ford dealers should improve their customer service.
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Focus Zetec broken down again
Linear Mode
