Aus Post 14% of Parcels go Missing."Thats Acceptable"

[Dezza]

I've had a few issues with Aus Post. The first was a parcel with tracking. It came up saying it was Delivered but it never actually arrived. The 2nd lost parcel arrived at the exchange only to never be seen again. The 3rd issue wasn't a parcel but a very important registered post letter. Long story short, our landlord was putting our house up for sale, the property manager sent our eviction notice registered post but it went back to the local depot. There was no calling card left, so the letter ended up being returned to sender without us even knowing about it and only then did the property manager give us the decency of a courtesy call to let us know we had 2 weeks to get out. Thankfully we managed to find another place and move out in time (only just) but neither the property manager or Australia Post were in our good books over that stuffup.

[blueoval]

Ive never had things go missing, but Im sick to death of delivery drivers not ringing the dam doorbell to deliver the parcel like they should, and then leaving a stupid notification in the letterbox for me to go to the depot to retrieve it myself.

[Trump]

Originally Posted by Junkyard-Dog

I have had hundreds of parcels sent via Australia post over the last couple of years and I think they have only lost one item in that entire time. I have had a number of slow deliveries but that happens less often now than it did a year or two ago.

It's clear to me that they just weren't ready for such a dramatic increase in the use of their services when internet shopping really took off here. They're still not as bad as some of the other delivery companies out there.

*cough* Fastway *cough*

[STEALTHY]

Originally Posted by creative

You should never assume....

If USPS can get it to the country in 3 days..... that leaves 4 days to get to me... and it was correctly sent and addressed.

Being a realist doesnt mean everyone else is wrong... My experiences have been negative with Auspost. It also doesnt mean I am just jumping on the bandwagon to slate a company without experiencing the service, when I have, and its been poor.

Just as a comparison I had a $10k courier assignment that left a depot and wasnt delivered as per the delivery timescale. A phonecall to the company, a quick chat and a return call within 15min to say it was an error on their part and will be delivered at anytime we want the next day is how a delivery service should be.

I think its you who is assuming all parcels come into Aus via the same method, which would be wrong. Some have higher priority and can get through customs quicker.

Ive had stuff from the UK in 5 days total, but some others from Asia on a different service take 6 weeks

[Junkyard-Dog]

How does Trump manage to have all the answers, all the time..?

[Trump]

Originally Posted by Junkyard-Dog

How does Trump manage to have all the answers, all the time..?

You're hired!

[Shonky.]

Originally Posted by Rapid_Axe

Epic is being overdramatic isn't it? Considering there is about 24 million people in Australia, 1000 respondants is approx. 0.004%.

no, not at all

statistics practitioners generally believe you can get a pretty robust estimation about a population from a sample of the population if the data is normally distributed, and you have around 30 or 40 observations

a sample size of over 1000, from a scientific point of view is very very high

[Shonky.]

Originally Posted by STEALTHY

So you're saying if you go to a church, and ask all the people there if they're religious, and wonder in amazement when the % is off the charts?

This post has proven 3 people who dont understand how the system works, and they're blaming the company in question for a late parcel when it hasn't even been touched by them yet!

I'm all for bagging big business when they **** up, but in this example, its not warranted!

that makes no sense

Its not like Choice went to a support group for people who have lost a parcel through Aus Post and surveyed them, which is the only way your church comparison makes sense

Choice have been doing market research for over 50 years, they specialise in pulling sample data that is most reflective of the Australia population

Choice provide data that is used by Treasury, ASIC, ACCC, the productivity commission. The list goes on and on

I think you need to do a little bit of homework on stats, because there is nothing wrong with the data underlying the article

I have no dog in the fight; have no opinion on Australia Post. I am simply trying to make people understand how statistical modelling works

[Shonky.]

Originally Posted by STEALTHY

About 2 weeks ago, i ordered something on Wedneday, and it was delivered on Friday morning. 2 Days, Sydney to Melb. BUT, the item was addressed correctly, AND my house is identafiable to match that address ;)

well with that rich data set (of 1 observation) the Choice data must be wrong

[Shonky.]

oh, and I don't work for, or have anything to do with Choice

other than a passing interest in anything data related

[STEALTHY]

Originally Posted by Shonky.

well with that rich data set (of 1 observation) the Choice data must be wrong

It was an example of my personal experience, not a survey

[2011G6E]

Contractors do indeed suck...
Had expensive parcels just left on the front steps in all sorts of weather, when some smaller cheap stuff has been kept at the local post office and there has just been a "You have a parcel to collect" card put in the front door or letter box.
Then there was this gem I came home to a while ago sitting on the front landing...

It's a package I'd been waiting for eagerly, containing a long (straight) piece of chrome trim that goes across the ducktail of the Charger I'm doing up. Obviously it isn't supposed to look like a boomerang in a busted cardboard package...it's supposed to be a straight cardboard tube.
And obviously two LARGE stickers saying "Handle With Care" are just not enough for some idiots.
I called Australia Post and then went to the parcel center and showed them the (unopened) parcel. They claimed it would have to go away to be "inspected", and maybe...just maybe...I would get back the postage cost I had paid for it. Not the cost of the item, just the postage.

I kept it. Luckily the bends were gentle "bends" and not actually sharp "kinks" and were "the right way" to enable me to very, very carefully straighten it with little handmade metal dollies and gentle pressure, then some polishing.

Not the point though...it said fragile, loud and clear.

[SB076]

Originally Posted by 2011G6E

Contractors do indeed suck...
Had expensive parcels just left on the front steps in all sorts of weather, when some smaller cheap stuff has been kept at the local post office and there has just been a "You have a parcel to collect" card put in the front door or letter box.
Then there was this gem I came home to a while ago sitting on the front landing...
image
It's a package I'd been waiting for eagerly, containing a long (straight) piece of chrome trim that goes across the ducktail of the Charger I'm doing up. Obviously it isn't supposed to look like a boomerang in a busted cardboard package...it's supposed to be a straight cardboard tube.
And obviously two LARGE stickers saying "Handle With Care" are just not enough for some idiots.
I called Australia Post and then went to the parcel center and showed them the (unopened) parcel. They claimed it would have to go away to be "inspected", and maybe...just maybe...I would get back the postage cost I had paid for it. Not the cost of the item, just the postage.

I kept it. Luckily the bends were gentle "bends" and not actually sharp "kinks" and were "the right way" to enable me to very, very carefully straighten it with little handmade metal dollies and gentle pressure, then some polishing.

Not the point though...it said fragile, loud and clear.

I sent three parcels express post, next day guaranteed delivery with tracking. Two of the three were not delivered next day (one was delivered a week later, the other two weeks) All they offer is a refund on the additional amount I paid for next day delivery (entirely missing the point that the reason why I sent them express post, is because I needed them delivered next day) In my opinion they used to offer great service, but it has deteriorated over the last couple of years

[nstg8a]

Anything you're sending by courier that is fragile or just important you have to pay the extra for insurance.
When I was freight handling we would often have a line of guys throwing freight from the conveyor to a can. No one looks at labels.

Proper wrapping is imperative.

That chrome trim mentioned earlier should have been taped to a slightly longer, slightly wider piece of timber.

With any courier service you're wasting your time if you think they will care about your parcel like you do. It's just another box in an endless day of boxes.

Protect your stuff, because they won't.

[Shonky.]

insurance on postage is such a crock of ****

the service, is to deliver the goods, without destroying them, to another location

does my head in that you have to pay insurance for them not doing what you are paying them to do

imagine getting roofing contractors in, and them asking you if you would like to take out insurance against them not doing the job

"in the event that we forget to come and do your roof, you will get your money back if you have taken the insurance, otherwise, you will be out of pocket"

[nstg8a]

Originally Posted by Shonky.

insurance on postage is such a crock of ****

the service, is to deliver the goods, without destroying them, to another location

does my head in that you have to pay insurance for them not doing what you are paying them to do

imagine getting roofing contractors in, and them asking you if you would like to take out insurance against them not doing the job

"in the event that we forget to come and do your roof, you will get your money back if you have taken the insurance, otherwise, you will be out of pocket"

You're 100% right, but it is what it is. You cannot trust any courier company these days to deliver something fragile, or rare or just important to you.

[cheap]

Have read,

http://www.productreview.com.au/p/australia-post.html

I've vented on the website and had the brush-off from Australia Post representatives, they are truly amongst the worst companies to deal with, the CEO is paid a fortune and morale is very poor amongst the staff. One of the comments about Australia Post sums them up perfectly "doing everything - but nothing well !"

[BPXR6T]

Hundreds of parcels a year for years and not a single problem with AusPost. Couriers on the other hand. Biggest gripe is them dumping my parcels at the local servo, or greenacres, or elders and not telling me. I end up having to drive around town visiting 5 businesses looking for lost parcels. Then there is the clown who recently delivered my 65" TV. I paid $180 delivery and he called me from the closest town and said where can I drop the TV in town. I'm only 13km out of town on a good road.

[ford71V8]

Packages that go missing, never to be retrieved.
Envelopes with big bold fonts saying DO NOT BEND, folded over and jammed in with the bills.
Packages brought directly to my door - by the guy in the other street who had my mail pushed into his letterbox.

I bag AusPost because the service is dodgy. We have complained many times. It could well be just one local postie not giving a rats but its rare for a month to go past without needing to trot down the road and hand over a letter clearly addressed to another property but has been given to us.
It doesn't help that our Court shares the same name is the Drive it comes off, but they are still different addresses.
And why is it no-one ever delivers a pizza to me by accident?