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The Pub For General Automotive Related Talk |
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#1 | ||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: South east Melbourne
Posts: 1,790
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Hi im after some advice on how to go about recouping some of the money i was charged for a repair that wasn't nessary
I broke down a couple of weeks ago in a diesel transit van took to my normal mechanic but he didn't have the tools or diagnostic equipment to find the problem he spoke to a guy who works on tranists and he advise it take it to a diesel injection and fuel specialist which i did first day they ran a scan diagnostic machine which gave them no errors,the following day i was told my high pressure injector pump was shot and need to be overhauled so i had the work done at a cost of $3300 of which $1770 was labour and the rest parts after 5working days i got my van back and as i use this as my income i also lost $1200 in income About 2 to 3 days after it started to show the signs of the problem reoccuring (trouble starting) till about 6 days it stopped again and i couldn't get it going (identical symptoms and breakdown)i got it towed to the repairer they did a scan again and nothing was told maybe the injector pump is gone again nexted day got a call your vans ready turns out the drain plug on the fuel pump had a small leak so it was drawing in air which inturn air locked the injector pump Picked it up walked in the receptionist saw me coming and quickly grab me keys and invoice and handed it to me without a word and retreated into her office before i could say anything So the problem was a $60dollar fuel filter all along and the obviously knew they where in the wrong but instead of appoligising to me and offering at least the labour charges back i got ignored what can i do??? $3300 on unessary repare plus 1700 in lost income
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XD with EL xr8 front 393 12.1 114mph on lpg: Sold
FG F6 Manual 366RWKW tuned by BLUE POWER ![]() ![]() ![]() ![]() ![]() |
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#2 | ||
moonlight rider
Join Date: Sep 2007
Location: Rotorua New Zealand
Posts: 756
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That is extremely harsh treatment,i hope someone here can give you the right direction to head in cause that would keep me up at night with my blood boiling,good luck with your situation,also did i mention that i think it really sucks big time.
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#3 | ||
XP Coupe
Join Date: Jan 2005
Posts: 2,098
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Maybe both repairs were necessary and/or the second one was poor reassembly?
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#4 | ||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: South east Melbourne
Posts: 1,790
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they didn't replace the fuel filter the first time
the way it broke down and symptoms leading up to break down was identical all they did this time was scan the engine for faults and replaced the fuel filter problem fixed orginal prob before injector pump was replaced first start in morning ok if turned engine off before normal engine operating temp for longer than 2mins trouble starting this continued for about 3 weeks before it stopped completely was sitting at idle at rail crossing for our 5mins went to take off from lights it died would not start After injector pump identical starting issues after 3 days,day it stopped with engine idleing for approx same time 5mins while loading up went to take off and it died fuel site window with filter replacement gauge 2/3s full before and after repair now with new filter site window full no air in it its a clear case of guessing the problem and not checking the fuel system completely before fixing injector pump unnessarly
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XD with EL xr8 front 393 12.1 114mph on lpg: Sold
FG F6 Manual 366RWKW tuned by BLUE POWER ![]() ![]() ![]() ![]() ![]() Last edited by 82XD393.3v; 18-09-2009 at 09:51 PM. |
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#5 | ||
Regular Member
Join Date: Feb 2006
Posts: 67
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Agreed the first checks for a fuel problem in a diesel are air in the fuel, change the filters and check fuel pressures. Like you said 82xd lazy diagnosis.
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#6 | ||
FF.Com.Au Hardcore
Join Date: Oct 2006
Posts: 1,819
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they may not have replaced the fuel filter but usually they drain the fuel line from the filter before they start work on the injector pump. also i know with diesels that drain plug is for moisture aswell, to get rid of any in the fuel system, so they may have done that as part of the diagnosis.
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#7 | ||
Banned
Join Date: Nov 2006
Posts: 963
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i would like to know who they are eventually.
i reckon our side of melb has the most (per capita) dodgiest bastards in the world! i feel for ya mate. |
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#8 | ||
FF.Com.Au Hardcore
Join Date: Nov 2005
Location: Brisbane - Southside
Posts: 970
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i guess the big issue is proof. front the mechanic and see what they say, maybe in writing by a solicitor. (call their bluff so to say)
failing that id suggust you'd have to gather as much info from reliable sources, such as manufacturer or perhaps RACV etc then maybe go through Small Claims. good luck
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2008 FPV GT - Auto, Seduce Red, Leather Interior, Herrod Performance Air Box with K&N Pod Filter. 2018 4WD Everest Trend - Blue Reflex. |
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#9 | |||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: South east Melbourne
Posts: 1,790
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Quote:
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XD with EL xr8 front 393 12.1 114mph on lpg: Sold
FG F6 Manual 366RWKW tuned by BLUE POWER ![]() ![]() ![]() ![]() ![]() |
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#10 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Canberra Region
Posts: 8,949
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Id say you would be out of luck.
Most decent mechanics start with the cheap repairs first, then move on to the more expensive stuff.
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2016 FGX XR8 Sprint, 6speed manual, Kinetic Blue #170 2004 BA wagon RTV project. 1998 EL XR8, Auto, Hot Chilli Red 1993 ED XR6, 5speed, Polynesian Green. 1 of 329. Retired 1968 XT Falcon 500 wagon, 3 on the tree, 3.6L. Patina project. |
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#11 | |||
Donating Member
![]() Join Date: Aug 2005
Location: St John's Park NSW
Posts: 1,454
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#12 | ||
Ford Fanatic
Join Date: Feb 2005
Location: Brisbane
Posts: 1,480
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have you actually talked to the manager about the situation?
I reckon it would be a fair call to ask for the old parts back so you ncan have them indepenantly tested. That should be enough to then ask for the price of the labour back if they cannot produce them.
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Everyone is entitled to my Opinion ![]() 2007 Territory TX SY RWD Ego |
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#13 | ||
Afterburner + skids =
![]() Join Date: Dec 2004
Location: Skidsville
Posts: 12,122
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Being a Transit, the injector pump was probably due to fail anyway.
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Speed Kills. So buy an AU XR8 and live forever. Oo\===/oO |
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#14 | |||
avenge me
Join Date: Jan 2009
Location: South West Rocks NSW
Posts: 1,810
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#15 | |||
Flairs - Truckers Delight
Join Date: Aug 2006
Location: Brisbane Northside Likes: Opposite Lock
Posts: 5,731
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Quote:
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Current: Silhouette Black 2007 SY Ford Territory TX RWD 7-seater "Black Banger"
2006-2016: Regency Red 2000 AUII Ford Falcon Forte Automatic Sedan Tickford LPG "Millennium Falcon" |
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#16 | ||
reece1
Join Date: Jul 2005
Location: sydney
Posts: 856
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hi
with your initial problem. did it start fine and run fine till you turned it off at operating temp. then when you went to start it it wouldnt start. but if you left it for half an hour to a hour it would start fine.? |
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#17 | |||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: South east Melbourne
Posts: 1,790
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Quote:
__________________
XD with EL xr8 front 393 12.1 114mph on lpg: Sold
FG F6 Manual 366RWKW tuned by BLUE POWER ![]() ![]() ![]() ![]() ![]() |
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#18 | |||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: South east Melbourne
Posts: 1,790
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Quote:
__________________
XD with EL xr8 front 393 12.1 114mph on lpg: Sold
FG F6 Manual 366RWKW tuned by BLUE POWER ![]() ![]() ![]() ![]() ![]() |
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#19 | ||
Mr Impulsive
Join Date: Feb 2005
Location: Perth NOR.
Posts: 1,309
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They could just be poor mechanics. Not doing it to rip you off just didn't know what they were doing.
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Owned Fords 85 Telstar (man), 96 EF GLi (auto), 95 EF XR6 (man), 97 EL Fairmont Ghia (auto), 98 EL XR8 (man), 06 BF wagon (auto), 06 BF XR6 (ZF auto), 08 FG G6E (ZF auto), '10 SY MKII TS Territory (4spd) |
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