Service Refund email from ford??

[JAJH]

Today, I received what appeared to be a genuine email from Ford Australia. It was signed by the CEO, Graeme Whickman. It relates to an apparent overcharge during servicing over the past several years which can be redeemed by clicking a link and completing a questionnaire. Upon closer inspection before clicking any link, I checked the VIN number the email stated and cross referenced it with Etis Ford and it came up as a 2007 Ego Charcoal XT Falcon. Now, I have never owned such a car and this got me a little suspicious. Secondly, the email address it came from was "norepl17@ford.com via cmail20.com", hardly a legitimate looking Ford email address. Here's a copy of the email. Looks legit but could be a scam, too? Anyone else got this?

EMAIL TRANSCRIPT:

4 August 2017
Re: FALCON/6FPAAAJGSW7E69310

Dear John,
According to our records, you have serviced the vehicle referred to above at a Ford Dealer. This communication is to inform you of some important matters relating to those services.
Roadside assistance benefits
As you may know, from May 2012 to July 2017 Ford Australia advertised 12-months roadside assistance, or automobile club membership with roadside assistance coverage, as a free benefit to customers purchasing standard scheduled services from participating Ford Dealers for vehicles up to 7 years or 105,000km (or 135,000km for a specific period) whichever occurs first.
Ford Australia recently identified that a small charge relating to roadside assistance is likely to have been included as part of the servicing price and as a result, roadside assistance was not free as advertised.
Ford sincerely apologises for this unintentional error.
Ford Australia is committed to honouring its promises and therefore, to ensure that affected customers receive roadside assistance for free, Ford Australia is advising you of this issue and providing compensation for the likely overcharge on past servicing and price reductions for future servicing.
If you have already lodged your claim, or if you believe this program does not apply to you, then please ignore this communication.
Compensation for past servicing
We will provide you with compensation for the charges that are likely to have been incorrectly included in the servicing price for standard scheduled services you received between May 2012 and July 2017 for the vehicle referred to above. This compensation will be in the form of a “digital voucher” that can be stored on a digital device or printed, and which is redeemable at a variety of major retail outlets across Australia.
Compensation amounts will vary between $16 and $21 per service depending on the applicable service date. These amounts include interest.
To claim your compensation, please answer a few quick questions by clicking the link below:
Please click here
You will need the following information to hand:
Your unique access code, which is: EPDB8923UR

If you bought your vehicle as a used car, the date you bought it

If you no longer own the vehicle, the date you sold it
Note: if you serviced multiple eligible Ford vehicles during this period, you may receive separate communications referring to each of them. Each vehicle will have its own unique access code, and compensation must be claimed separately for each vehicle.
If you prefer to receive your compensation in a form other than a digital voucher, please call 1800 643 673 and we will process your claim manually. Please be aware that under this manual process it will take us longer to finalise your claim.
Price reductions for future servicing
In the future, when you service your vehicle at a Ford Dealer that is participating in the Roadside Assistance & Auto Club program, you will receive a price reduction of $15.95 (incl. GST) for each standard scheduled service until your vehicle reaches its age or mileage limit (see below). This price reduction will ensure that roadside assistance continues to be provided to you free of charge for future services, as we promised.
Further information or assistance
If you require further information regarding any aspect of this communication, or need any assistance, please call 1800 643 673.
Ford Australia sincerely apologises for this error and is committed to honouring our promises to you, our valued customer.

Kind regards,


Graeme Whickman
President and CEO
Ford Motor Company of Australia Limited

Eligibility for future price reductions:
Vehicles purchased new or used between 1 May 2012 and 31 January 2015 are eligible for price reductions until they reach 7 years or 135,000km (whichever occurs first).
Vehicles purchased new or used between 1 February 2015 and 31 August 2017 are eligible for price reductions until they reach 7 years or 105,000km (whichever occurs first).

Locked Bag 32000
Burnley North, Victoria 3121