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11-11-2016, 09:02 AM
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#1 | ||
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Regular Member
Join Date: Mar 2016
Location: Perth
Posts: 69
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Yesterday my diesel Mondeo left for the dealer on the back of a truck.
 On starting the car four warnings came up: "Steering assist malfunction " "ESC service required" "Active city stop malfunction" "Pre collision assist not available" I am thinking a sensor has failed. Hopefully, the dealer can look at and fix the problem today. Otherwise with no loan cars available I will have to hire a car to get to work. The nightmare will start if some obscure part has to come from Europe. I guess now I will have some first hand experience with Ford customer service. |
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11-11-2016, 09:19 AM
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#2 | ||
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FF.Com.Au Hardcore
Join Date: Apr 2012
Posts: 988
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Hopefully a simple fix :-)
__________________
Steve Current rides 2012 Mondeo Titanium wagon (TDCI) Moondust silver 2016 Focus Trend, 1.5ecoboost, 6sp manual. Frozen white Previous 2004 Berlina Wagon (LS1) Vespers Blue 1995 Camry 2.2, white 1971 Ford Fairmont wagon 302w, C4 Polar white 1971 TC Cortina, 2L 4sp, Ermine white |
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11-11-2016, 09:47 AM
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#3 | ||
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Challenge Accepted!
Join Date: Jan 2006
Location: Under the Southern Cross
Posts: 882
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besides the steering malfunction the others have ABS in common so it could be something in that system. Hope it's a quick turnaround good luck...
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11-11-2016, 10:22 AM
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#4 | ||
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The good, bad and fugly
 
Join Date: Feb 2016
Posts: 1,983
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Hopefully, with a bit of luck you'll have it back by the end of the day.
Be sure to let everyone here know what the outcomes were please.
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Time was on my side! |
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11-11-2016, 01:46 PM
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#5 | ||
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FF.Com.Au Hardcore
Join Date: Jun 2012
Location: Brisbane
Posts: 504
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Interested to know the outcome too!!!
__________________
2016 (MY17) Ford Mondeo Titanium EcoBoost (Moondust Silver)...more power please! |
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11-11-2016, 04:12 PM
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#6 | ||
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Regular Member
Join Date: Mar 2016
Location: Perth
Posts: 69
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Just had word from the dealer.
The fault codes are pointing to the steering rack requiring to be replaced. They are now in the process of confirming this. Once confirmed a new rack will be ordered. How long I will be without a car will depend on where the new part comes from. I'm guessing that the probability of this part bring available in Perth is very slim. In Australia? Who knows? I'll keep those interested updated. |
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12-11-2016, 09:38 AM
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#7 | ||
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Regular Member
Join Date: May 2008
Location: Canberra, ACT
Posts: 154
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Good luck, I was hoping for you that your car just needed a "reboot"
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12-11-2016, 09:55 AM
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#8 | |||
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The good, bad and fugly
Join Date: Feb 2016
Posts: 1,983
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Quote:
If this is the dealer who sold it to you, hopefully you'll be well looked after while the repairs are being carried out. To keep things moving, I would call them at least twice a day to ask for an update. If you do this, they won't lose you in the crowd. After all they have many cars and customers to deal with each day and you're just one of them.
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Time was on my side! |
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14-11-2016, 07:26 PM
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#9 | ||
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Tippy-tronic Free Zone
Join Date: Dec 2008
Posts: 897
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Update ? Been a few more days.
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15-11-2016, 09:23 AM
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#10 | ||
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Call me dirt... Joe Dirt
Join Date: May 2009
Location: Back in Perth for good
Posts: 5,302
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Great to hear all has been sorted.
Sometimes these little problems occur, but on the bright side, the car has now been fully inspected and should be right from now. These new Mondeo's are pretty awesome cars. As luck would have it, you ended up at the best Ford Dealer service department in Perth. Did you deal with Daniel? We've purchased and have been taking our cars there for years. Nothing but great things to say about Macinerny Ford.
__________________
2007 BFII FPV Cobra Ute|Boss 302|6M|#23/100 Mods so far: Billet Products Shifter|X-Force Exhaust|Herrod Oil Breathers|Whiteline Sway Bar|Tein SuperStreets|Kings FOR-303SL Rear Springs|Melling Oil Pump|Mace Manifold Spacers|Powerbond Underdrives|Pacemaker Headers|Ballistic Cats|XFT Custom Tune @ 308.3rwkw|DBA T3 Rotors|Ferodo Pads|Goodridge Braided Lines Mods to come: 4.11 Diff Gears|Chromoly Tailshaft I use & recommend: Castrol|Motorcraft|Mainlube|Penrite Check Out My Build Thread |
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15-11-2016, 10:58 AM
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#11 | ||
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FF.Com.Au Hardcore
Join Date: Oct 2005
Location: Auckland, NZ
Posts: 1,274
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Most electrical faults are due to connector or power supply issues.
That's great that they found the fault and it was easily rectified. Sent from somewhere using Tapatalk
__________________
MB Mondeo TDCi wagon, sea grey, on MAK Invidia 16" wheels. |
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15-11-2016, 06:02 PM
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#12 | |||
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FF.Com.Au Hardcore
Join Date: Mar 2013
Posts: 805
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Quote:
Last edited by rondeo; 15-11-2016 at 06:11 PM. Reason: addition |
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15-11-2016, 06:30 PM
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#13 | ||
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Challenge Accepted!
Join Date: Jan 2006
Location: Under the Southern Cross
Posts: 882
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no not bullet, they'd be proprietary connectors similar to deutsch plugs but not limited to which is why I can let it slide lol.
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2016 Mondeo woes
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